Privacy Policy

INTRODUCTION

At The Iron Generation Gym we are committed to protecting your privacy.

We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

Our Privacy Notice explains how we collect, use, share and protect your personal information. When we update this policy we will post any changes on our website.

In addition when visiting our website we will provide you with “just in time” notices at the moment of data collection.

If you have any queries about this Notice please contact us at The Iron Generation Gym Unit 1,Moat Way, Barwell, Leicester, LE9 8EY. Alternatively send an email to info@irongeneration.co.uk or by using the contact form at our Contact Us page.
  

IDENTITY OF DATA CONTROLLER

The Data Controller in respect of this Privacy Notice is The Iron Generation Gym
  

WHEN DO WE COLLECT INFORMATION?

We collect your personal information when you:

* Complete an Online Membership Agreement

* Ask us for more information about a product or service, or contact us with a question or complaint

* Send an email to an to info@irongeneration.co.uk email account

* Contact us form via the website

* You have an accident in our gyms or there was an incident where you were a witness or personally affected

* When you book classes, courses and inductions

* CCTV – When using our gym CCTV is being recorded 24 hours a day for Crime Prevention. CCTV is permanently erased after 31 days.


WHAT INFORMATION DO WE COLLECT?

The information we collect is required for the purpose of creating your Member Account and for you to enrol in our gym. Such information allows you to be identified as a member of The Iron Generation Gym and includes:

* Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access

* Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers

* Your usage records and duration of visits

* Your contact with us, such as a note of a call you make to us, an email or other records of any contact you have with us

* Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account


HOW DO WE USE THIS INFORMATION?

We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers. We use your information to:

* Process your membership application through Ashbourne Management Services Ltd , our chosen membership software

* Bill you for using our services as part of your membership

* Keep you informed about our services including operational matters relating to your Membership.

* Provide relevant services to you

* Contact you with offers or promotions (unless you choose not to receive our marketing messages)

* Respond to any questions or concerns you might have about our services

Where we process your personal data based on your consent you have the right to withdraw consent at any time, for example your consent to receive direct marketing. If you no longer want to receive marketing messages from us, You can choose to opt out of all marketing or select your marketing preferences.

Alternatively, if you are no longer a member, and wish to remove your consent to receive marketing content please contact by email to info@irongeneration.co.uk

We’ll store your information for as long as you are a Member of The Iron Generation Gym, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations we will store your information for no more than 6 years from the last activity on the account.

An ‘activity’ can be classified as access into a gym, a payment made on the membership account or a comment added to the membership following contact with The Iron Generation Gym. We may contact you about The Iron Generation Gym services during this 6 years if you haven’t opted out of receiving marketing communications from us.


DO WE USE COOKIES?

The Iron Generation Gym does not uses cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your online activities).
  

KEEPING YOUR PERSONAL INFORMATION SECURE

We have a dedicated team whose function is to secure our clients’ information and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.


WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We may share information about you with:

* Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments, and freelance personal trainers when you sign up to classes

* Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so

We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we do.


USE OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING

We do not intend to use your personal data for automatic decision making.
  

COLLECTION OF CHILDREN’S DATA

The Iron Generation Gym does not collect or process children’s data.
  

YOUR PRIVACY RIGHTS

You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.

Access. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to info@irongeneration.co.uk, the contact us section of the website or writing to the address below. There is not normally a fee for this service.

Rectification. If you believe we’re holding inaccurate information about you, or your personal details change, please update your profile on the The Iron Generation Gym website in the member’s area. Debit, Credit and Bank account changes can be made in your members area on the The Iron Generation Gym website.

Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your Membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).

Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.

Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.

Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.

Object. You have the right to object to data processing of your personal data for direct marketing or profiling purposes.

Profiling. You have the right not to be subject to any decision based on automatic processing of your personal data.

The address to be used to obtain a copy of your personal information is: The Iron Generation Gym Unit 1,Moat Way, Barwell, Leicester, LE9 8EY. Alternatively send an email to info@irongeneration.co.uk or by using the contact form at our Contact Us page.
  

CHANGES TO THIS PRIVACY NOTICE

We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and you will have the opportunity to adjust your communications preferences via your Member Profile within the Members Area of the website